All About the People Ltd
All About the People Ltd
All About the People Ltd


Telephone Counselling – does it work?

With mental health issues featuring more highly in the media and increasing numbers of people from royalty to celebrities admitting that they have struggled or continue to struggle with a range of other problems, it was probably just a matter of time before counsellors started to offer their services in a different format to the most common medium of treatment – face to face counselling.

person-woman-smartphone-calling - smallGrowth in telephone counselling

According to the Counselling Directory, just under 90% of all counsellors and psychotherapists registered with them now offer online, email or telephone counselling services. But whilst being in a room with a Counsellor is regarded as the norm, telephone counselling is becoming increasingly popular for many practical reasons.

Essentially telephone counselling is a great way of connecting to a professional Counsellor at a time that fits with your schedule and from a location that you prefer. And thanks to recent developments in mobile phone technology, telephone counselling offers individuals the same level of support, confidentiality, clarity and focus as that of meeting face to face. Furthermore, it can be offered to clients as additional support between face-to-face counselling sessions, as well as the sole counselling channel for others who are unable to receive or afford counselling in the more traditional way.

As with any counselling, the initial call is important for the practice to make an assessment of the client’s needs, and the best Counsellor for them. It’s all about aiming to get a good match but in the event of a client not being comfortable with their Counsellor it only takes a phone call to the practice to rectify the situation.

Benefits of telephone counselling

Telephone counselling offers more choice and benefits than traditional methods of counselling and can save time. It is perfect for people who find it difficult to travel (carers or housebound/disabled individuals) and people who struggle being in the same room as a counsellor. However it is the following benefits which have made it increasingly popular in recent years:

  • Accessibility
  • Affordability
  • Convenience
  • Flexibility
  • Anonymity
  • Timeliness

Results of telephone counselling

Miriam Bannon, owner and director of All About People Ltd, a well-established private counselling practice in Leamington Spa said. “Telephone counselling is becoming more popular as people’s lives become busier. It lets you connect at a time and from a place that suits you and is time effective.  This means that you can schedule telephone counselling sessions to suit your busy work and home life and will fit around your other commitments too. Our team of Counsellors are specifically trained in working with telephone clients and their skills and expertise helps put the client at ease very quickly.”

Miriam continues. “We find that telephone counselling can be particularly effective when people find travel difficult or when they have severe time constraints in their daily lives. It has also opened up the opportunity for clients who are not local to our practice to access our professional team of dedicated and qualified counsellors.  In addition, because it is an intense form of delivery, it also puts a greater focus on the work which makes it very effective. So whether its depression, bereavement, anxiety or any other issues, telephone counselling gives you a great opportunity to improve your mental wellbeing.”

Miriam concludes. “We have had very positive feedback from the clients who have accessed the telephone service particularly in relation to the standard of counselling and the accessibility of the service. However, it’s worth pointing out that whilst telephone counselling is very beneficial, some clients may prefer to work with the counsellor in person.  Whatever your preference, for us it’s all about finding something that works for the client, regardless of what methodology we employ.”

If you would like to find out more about the way we work, or would like to arrange a telephone or face to face appointment, please call or email the office and we will be happy to arrange an initial no obligation chat with you.

T – 01926 882521

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